Day & Night Multitask Receptionist
The newly renovated Ibis Birmingham Bordesley is looking for a bright, friendly and experienced Day & Night Multi-task receptionist, who is passionate about hospitality and take pride in what you do, to join our small team.
The hotel is franchised by Starboard Hotels, which is a small, professional, trusted and reliable management company.
We believe in longstanding relationships, personal service, continuous communication and delivering results.Customer service and guest satisfaction is at the heart of all our operations and management initiatives.
Overview of duties
Welcomes guests and takes care of them from their arrival through to departure
Attends to guests’ inquiries and answer inquirers over the phone
Inform guests of the services and accommodation rates in the hotel
Promotes the brand and/or Group loyalty programme
Handles guests’ reservations, preparing invoices and taking payments
Prepares and serves snacks or breakfasts outside of the restaurant’s opening hours
Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
Address any complaints guests might have in a courteous manner
Liaises with housekeeping and maintenance
Reports issues of maintenance and to the manager for quick repair in order to ensure guests comfort and satisfaction
Ensures the safety of the people and property within the hotel
Helps meet the department’s quantitative targets by carrying out sales initiatives
The job involves working day and night shifts
Education / Professional experience
Vocational qualification or diploma in hospitality – food & beverage and/or any initial training
Good knowledge of Windows
Demonstrate high standards of spoken and written communication together with a good standard of numeracy
Skills / Qualities
Good interpersonal and communication skills, guest oriented and service minded
Self-organised with attention to detail
Ability to multi-task
Good crisis management skills
Good presentation and confident speaking skills
Minimum of 2 previous experience as a Hotel Receptionist within 2*/3* Hotel or a high quality hotel
Knowledge of computerised hotel booking systems
If you have what it takes, please send your CV to firstname.lastname@example.org.