Guest Services Manager, Holiday Inn Express Burnley

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check.  They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? As a Guest Services Manager you’ll provide leadership direction to your hotel by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence.We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

 What’s the job?
As a Guest Services Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Your role will be varied, being involved in reception check-in and check out, food and beverage service and delivery, administrative tasks and much more... 

 Working patterns will vary but will consist of working 5 days over 7, shifts will include some weekend working , early and late shifts

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.  Send your CV with covering letter to gm@hiexburnley.com.

 

Alan Gregory